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Apple store is a lesson in customer service

Bert — Sat, 10 Jul 2010 21:54:01 +0000

To protect the new iPad I received in the mail yesterday, I too a trip down to my local Apple store to see just what crazy case I could get my hands on. True to form for iPad products the in stock selection was limited. However, I was able to find a suitable case to protect my “treasure” while the bamboo case I ordered takes it’s 4-6 weeks to arrive.

Now, whatever grievance I had regarding the limited stock, was completely wiped away by the overall Apple experience. Questions were answered promptly by one of the MANY and EASILY recognizable Apple Associates. Seriously – these guys/gals were every where.

After I made my decision, admittedly after looking at an iPhone 4 prospects and a multitude of peripherals I don’t need (easily the only reason my trip too an hour), I must have looked ready because one of the Apple “gremlins” popped up out of know where swiped my card and had me out the door before I even had time to say thank you. No receipt necessary – Why? Because they sent it to me via email.

I left anxious to get the ‘pad wrapped up in it’s new case and slurp down a Frappucino. Those two things accomplished I began to think about what just happened, and from there about my other trips to Apple stores. It was then that I decided to write this post. Through an incredible focus on customer service and making my purchase experience so streamlined I left with a smile actually thinking about my next trip back and what I may need in the future. That my friends is how EVERY sales experience should be. Similar examples come from few other companies (another being Whole Foods).

If you feel you could use some help with your own customer experience, I suggest you step into one of the mentioned stores above and get a lesson first hand.

What motivates you??

Bert — Tue, 18 May 2010 03:31:57 +0000

I caught a great video on some interesting work being done in the field of human motivation – courtesy of Fast Company. Apparently, when it involves your brain – money can actually hinder the performance.

Check it out here: Motivation Video

We were Champions at Champions!

Bert — Mon, 12 Apr 2010 13:58:32 +0000

Triathlon season has started once again and it looks like it’s going to be a great year!

I started things off a bit different this year, mixing it up with a relay instead of going on my own and the gamble paid off… well at least in bragging rights. My partners in crime were Jon Erdos (swim) and Hunter Sinclair (bike) and then I knocked out the run – my goal was to stay as far away from that 58 degree water as possible!

Thanks to great performance from Jon and Hunter who knocked out both the swim and the bike, we were able to grab 1st place overall for the Triathlon Relay group – even with my slow paced run.

So here’s to the champions of the Champions Triathlon!

Reboot with MU

Bert — Mon, 12 Apr 2010 03:28:13 +0000

ok, so its only been ages since update my blog, but here we go again.

This time i’m going with a different approach though thanks to WordPress Mu. Grantges.com will now become the official website for “the fam” while my individual blog moves to here - bert.grantges.com.

For the few that actually have been reading this, I hope you continue. If your new, well I hope you do to!
Thanks for stoping by, and i’ll try to keep this updated with fun new info.